REFUND POLICY

Refund Policy & Responsibility Declaration

(Spain / European Union)

1. Legal & Business Disclosure

This website operates solely as an online dropshipping reseller.
We do not manufacture, store, inspect, package, or ship any products offered for sale.

All products are fulfilled by independent third-party suppliers, including but not limited to DSers and CJdropshipping.
By completing a purchase, the customer explicitly acknowledges and accepts this business model.

2. No Direct Control Over Products or Shipping

We have no direct control or responsibility over:

Manufacturing processes
Product materials or quality standards
Packaging methods
Shipping carriers or delivery routes
Customs procedures, inspections, or delays

All such responsibilities rest exclusively with the supplier and logistics providers.

3. Product Representation Disclaimer

Product images, descriptions, dimensions, colors, and specifications are provided by third-party suppliers and are for illustrative purposes only.

We do not guarantee:

Exact color shades
Material texture or thickness
Weight or finish
Packaging appearance

Minor differences, visual variations, or cosmetic imperfections do not constitute a defect and are not grounds for a refund.

4. Shipping & Delivery Disclaimer

All delivery timeframes shown are estimates only, not guarantees.
Delays caused by customs, carriers, supplier processing, force majeure events, or logistical issues are not our responsibility.
Orders marked as “delivered” by the carrier are considered successfully fulfilled, regardless of customer claims of non-receipt.

Incorrect or incomplete shipping addresses provided by the customer void any refund eligibility.

5. Refund Policy (Strict Conditions)

Refunds are exceptional, not automatic, and granted solely at our discretion.

Refunds May Be Considered Only If:

The item arrives severely damaged and unusable
The item is completely different from what was ordered

Mandatory requirements:

Clear photo and/or video evidence
Claim submitted within 7 calendar days of delivery
Evidence must clearly show the issue before product use

Non-Refundable Situations (Including but Not Limited To):

Customer dissatisfaction or change of mind
Size or style issues
Minor defects or cosmetic flaws
Delayed delivery
Customs seizures, taxes, or duties
Items lost after delivery confirmation
Incorrect expectations based on images
Promotional or discounted items

6. Returns

Due to international supplier locations:

Returns are not required and generally not accepted
If a return is exceptionally authorized, all return shipping costs are borne by the customer
Returned items must be unused, unopened, and in original condition

Failure to meet these conditions voids any refund eligibility.

7. EU Right of Withdrawal – Limitation

In accordance with EU consumer law, the 14-day right of withdrawal may be limited or excluded for:

Goods shipped from outside the EU
Made-to-order or customized items
Items that cannot reasonably be returned due to logistical constraints

By purchasing, the customer expressly agrees to these limitations.

8. Chargebacks & Payment Disputes

Customers must contact us before initiating a chargeback.

Unjustified chargebacks constitute abuse of payment systems and may result in:

Permanent account restriction
Submission of evidence to payment processors
Legal recovery actions where applicable

9. Limitation of Liability

To the maximum extent permitted by Spanish and EU law:

We disclaim all liability for indirect, incidental, or consequential damages
Our total liability shall never exceed the amount paid for the product
We are not liable for injuries, losses, or damages resulting from product misuse

10. Goodwill Assistance (No Obligation)

While we are under no obligation, we may, at our sole discretion:

Contact suppliers on behalf of customers
Request replacement or partial refunds
Provide tracking assistance

Such actions do not constitute acceptance of liability.

11. Policy Acceptance

By placing an order on this website, the customer confirms that they:

Have read this policy in full
Understand the dropshipping business model
Agree to all terms without exception

12. Policy Modifications

We reserve the right to modify this policy at any time.
The version in effect at the time of purchase shall apply.